No matter what your situation is MMSI has a wealth of experience and knowledge that encompass all aspects of the hotel owners experience. From Revenue Management to Operations, Training and Team Developement. We work with cutting edge business management philosophies to produce powerful results for the owners we assist. It is our perspective that people are what turn a beautiful hotel into a product your guests can attach their loyalty to. Through well established guidelines we can turn a low scoring hotel into a top performer. Got a great team already? That's excellent! Our revenue management practices have moved rates in multiple key markets. We produce loyal guests, create buy in for staff, and drive revenue generation up while simultaneously reducing operations costs.   

Revenue Management

• Revenue strategy call analyze STR information

• Evaluation of retail pricing & fences

• Mix of business analysis

• Price resistance analysis

• Opaque demand & pricing analysis

• Review of future pace and pick up

• Special event management

• Channel production review & strategy

• iRFP coaching (rates, seasonality, blackouts)

• Review hotel profile

• Market Vision by Rubicon--reporting and analysis  (Review if Available)

• Maintain relationships with TPI market mgrs every 3 mos.

• Coaching on negotiated pricing

• Group displacement analysis

• Daily review of previous day’s booking activity

• Analyze CRO reports

• Conduct group pick up call (weekly)

• Group block management                    

• Analyze Agency 360 report (if applicable)

• Comprehensive month-end commentary

• PMS Report review (No Show, Cxl, Rate Variance, Walk In)

• Review Feeder Markets

• Maintain Stay restriction and other restriction necessary to achieve goals

• Complete yearly budget with hotel team

• Monthly email blast with hotel promotions

• Maintain social media and guest respond ​

Operations Management

MMS&I Management provide a comprehensive suite of services supporting the day-to-day operations of hotels and restaurants. These services, which are flexible and customizable, based on the individual requirements of a given property, include the following:

• Human resources support – MMS&I Management implements programs aimed at reducing recruitment expenses, minimizing turnover, maximizing productivity and continuously improving customer service.

• Sales and marketing support – Our team provides training on effective sales and marketing strategies and draws on key industry relationships and combined purchasing power to deliver increased profitability

• Food and beverage services – MMS&I develops customized programs for food and beverage operations and provides training, evaluation and analysis to increase profitability and ensure that best practices are followed.

• E-commerce support – Our proprietary technology systems enable integrated efforts to increase online traffic and drive e-commerce sales, while access to real-time data improves revenue management, marketing, and hotel pricing and yield management.

• Customer service and leadership training – We offer detailed training on best practices in customer care for hotel and restaurant staff, along with proven leadership training for managers and executives.

• Social Media

• Online Guest review and Guest responds

• Revenue Management